All returned merchandise must be in “brand new” condition by our assessment (except warranty claims). Merchandise must be returned in original boxes and packaging. Hair, dirt, odor, or stains on any item are not considered an acceptable return. To make a return, you must call (253) 852-3466 to obtain a Return Authorization Number.
- Include the Return Authorization Number on the outside of the package you are returning. No returns will be accepted that do not have a Return Authorization Number.
Foam (Mattress) Returns
There is a $20 charge for a vacuum pack kit. For customers returning a large item, this kit will save you money on shipping by enabling you to vacuum pack your item and thereby avoid oversized shipping charges through carriers like UPS.
Canceling Your Order
In order to properly handle order cancellations, all requests must be submitted via email to firstname.lastname@example.org. To guarantee that your order has been canceled, you will need to receive a confirmation email from Foam Rubber City. Cancellations over the phone will not be accepted. Once an order has shipped, it may not be canceled. All custom cut foam and sewing may be canceled within 24 hours of placing the order AND you must receive confirmation email from Foam Rubber City.
You are responsible for all shipping charges both ways. If a free-shipping order is returned, you are responsible for shipping both ways. In other words, the free shipping is lost and you will have to pay both the original and the return shipping costs. This would also apply to any partially discounted shipping charges.
When we offer free shipping this includes one delivery attempt. Deliveries are to the outside door of your apartment or house and not inside. You will be charged for any additional delivery attempts.
If we make a mistake on your order, we will be responsible for the shipping and replacement costs “not to exceed the outbound charges you originally paid” (for lower 48 states only). For all other orders, you are responsible for any restocking fees and shipping charges, unless otherwise noted.
You must have your receipt in order to make any warranty claims. Your receipt is the packing slip that comes with your shipment. You must make any claims within 30 days after your order has shipped,
What Information Do We Collect?
When visiting our Website, you may provide us with two types of information: personal information you voluntarily choose to disclose that is collected on an individual basis and site use information gathered on a collective basis as you and others browse our site.
Personal Information You Choose to Provide
If you choose to correspond with us through e-mail, we may retain the content of your e-mail messages along with your e-mail address and our responses. If you use our “E-mail This Page” feature to send a copy of that page to someone else, your e-mail address will appear as the sender of the message. Both your e-mail address and the recipient’s e-mail address will not be used for any other purposes.
How Do We Use the Information You Provide to Us?
We use personal information for the purposes of managing and expanding our business activities, providing customer service and making other products and services available to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services and special offers we think you will find valuable.
We allow you the choice to opt-out of having your information used for purposes not directly related to our site when we ask for the information. Until you explicitly opt-in for the first time, we consider you to be opting out. We always notify our customers when their information is being collected by any outside parties. This way our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
If you do not wish to receive any promotional or marketing e-mails and/or surface mail marketing letters, you may opt-out of receiving those messages by sending an e-mail with the subject line “Unsubscribe” to our e-mail address listed on the Contact Us page.
How Do We Protect Your Information?
Secure Information Transmissions:
E-mail is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by e-mail. Some of the information you may enter on our Website may be transmitted securely via Secure Sockets Layer SSL, 128 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please Contact Us if you have any questions or concerns.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by Contacting Us.
What About Other Websites Linked to Ours?
Notification of Changes: